General Terms & Conditions
These General Terms & Conditions apply to all purchases made through the website of Ava&Ashley Naples. By accessing our website and placing an order, you agree to the terms outlined below.
1. Applicability
These Terms & Conditions apply to all offers, orders, and purchases made through Ava&Ashley Naples.
2. Product Information
We strive to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, minor variations, typographical errors, or inaccuracies may occasionally occur.
3. Orders & Payments
Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your location and may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
Customers are responsible for ensuring that their selected payment method is available in their region.
4. Processing & Delivery
- Processing Time: 1–3 business days
- Estimated Shipping Time: 3–7 business days depending on destination
To provide efficient delivery and product availability, some orders may be shipped directly from our international fulfillment partners.
5. Returns & Cancellations
Please refer to our Return Policy for full details regarding returns, refunds, and cancellations.
6. Liability
Ava&Ashley Naples is not responsible for lost or stolen packages when tracking information confirms successful delivery to the shipping address provided by the customer.
Customers are responsible for entering the correct shipping information at checkout.
7. Intellectual Property
All content on this website, including text, logos, branding, product images, and designs, is the property of Ava&Ashley Naples and may not be copied, reproduced, or used without prior written permission.
8. Complaints Procedure
If you have a complaint or concern, please contact us at:
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by the applicable laws of North America. Depending on your state or province of residence, additional consumer rights may apply.